FAQ

Here are some frequently asked questions we have received. We will continue to update this list, so please feel free to refer to it. 
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Q: When I try to purchase Eroica Japan or MAPEI Friend on MY EROICA, it shows "EARLY BIRD." What does this mean? Also, what is "Concourse d'Elegance"?

A: "EARLY BIRD" refers to the early registration discount. The early bird period lasts until March 3, after which the standard pricing will apply (registration closes on April 3). "Concourse d'Elegance" is an Elegant bicycle competition scheduled to take place on April 12.

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Q: When can I register for the pre-event party?
A: Registration for the pre-event party will begin in late January on MY EROICA. You can also register through the following page:

https://eroica.cc/ja/japan/ciao-eroica-special-dinner

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Q: Can I participate in the second day's main event (Eroica Classic) with a modern bicycle?

A: modern bicycles are not eligible for the second day. For details on eligible bicycles for the second day's event, please refer to section "12.4 Eligible Bicycles for Eroica Japan Classic Ride" on the following page:

https://eroica.cc/en/japan/regulations 
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Q: What is Combination, and what type of entry does it refer to?
A: Combination is a special discounted set that includes entry for both the MAPEI Ride on April 12 and the Eroica Classic (main event) on April 13.
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★Important★
Q: I encountered an issue on the Stripe payment screen via MyEroica, where an Italian message stated, “There was a problem with the payment; please contact the administrator for support.” Assuming the payment had failed, I tried purchasing again, only to find out that the payment had already gone through, resulting in a double payment.

A: If a similar issue occurs, please do not attempt to make another payment immediately. First, check your email for a payment confirmation. If you cannot confirm the payment, please contact us via this LINE account or by phone. In the case of a double payment, refunds will be issued, but please note that a credit card processing fee of approximately 5% will be deducted. We kindly ask for your understanding and attention to this matter. 

Q: When will the registration for Eroica Japan 2025, scheduled for April, open?

A:We are planning to start in early January 2025. Details will be announced via this LINE account.

INFORMAZIONI DI CONTATTO

--CONTATTO PER L'UFFICIO CENTRALE DI EROICA JAPAN--

▪Indirizzo: 2-14-10 Gohongi, Meguro-ku, Tokyo 153-0053
▪Orari di apertura: 10:00-18:00 (Chiuso il lunedì e il martedì)
▪Telefono: 81-3-6914-7070
▪Mobile: 81-80-4100-0202

▪LINE Ufficiale: https://page.line.me/522tifwe
*Per questioni urgenti, ti consigliamo di contattarci tramite l'app LINE.
▪Whatsapp: https://api.whatsapp.com/message/FEEMEH4B6Q5EE1
▪Link Tree: https://linktr.ee/eroicajapan
▪MAIL: [email protected]