EROICA JAPAN CLASSIC RIDE-製作中 MAPEI RIDE- CIAO EROICA - SPECIAL DINNER- REGULATIONS- E-CHECK -BIKE SAFETY CHECK- CALENDAR- VOLUNTEER APPLICATIONS-製作中 FAQ-
FAQ
Frequently Asked Questions
Here are some frequently asked questions we have received. We will continue to update this list, so please feel free to refer to it.
Q: When can I register for the pre-event party on Apr 12?
A: Registration for the pre-event party CIAO EROICAwill begin in late Jan on MY EROICA. You can also register through the following page:
https://eroica.cc/ja/japan/ciao-eroica-special-dinner
---
Q: Can I participate in the main event (Eroica Classic on Apr 12) with a modern bicycle?
A: Modern bicycles are not eligible for the second day. For details on eligible bicycles for the second day's event, please refer to section "12.4 Eligible Bicycles for Eroica Japan Classic Ride" on the following page:
https://eroica.cc/en/japan/regulations
---
Q: What do "Early Bird" and "Early Bird COMBI" mean?
A: - Early Bird: This is a discounted registration option available until March 3.
- COMBI: This is a special discounted package that includes the MAPEI Ride on April 12 and the main event on April 13.
PLS check EJ Official calendar: https://eroica.cc/en/japan/calendar
---
Q: Are there any recommended hotels or Airbnbs near the Starting point?
A: The venue (Eroica Village) is located in a central hotel district, so there are plenty of accommodation options nearby, ranging from budget-friendly to luxury. You can find a hotel that suits your needs by searching through this link:
Veanue address: https://maps.app.goo.gl/8KEFKUiwuYzKcbFs8
---
Q: I have travel insurance that covers bike compensation. Does that qualify for joining the ride?
A: Yes, as long as it’s comprehensive liability insurance covering injuries to others and property damage. You’ll need to declare your insurance company in the Eroica Japan pre-check system "E-check", available from mid-January. If not, show the insurance contract when you pick up your bib number at Eroica HQ. Failure to meet the requirements may result in denied join.
E-check: https://eroica.jp/e-check2025/
---
Q: When I try to purchase Eroica Japan or MAPEI Friend on MY EROICA, it shows "Concourse d'Elegance", What is this?
A: "Concourse d'Elegance" is an Elegant bicycle competition scheduled to take place on April 12 at Eroica Village.
---
Q: What is Combination, and what type of entry does it refer to?
A: Combination is a special discounted set that includes entry for both the MAPEI Ride on April 12 and the Eroica Classic (main event) on April 13.
---
★Important★
Q: I encountered an issue on the Stripe payment screen via MyEroica, where an Italian message stated, “There was a problem with the payment; please contact the administrator for support.” Assuming the payment had failed, I tried purchasing again, only to find out that the payment had already gone through, resulting in a double payment.
A: If a similar issue occurs, please do not attempt to make another payment immediately. First, check your email for a payment confirmation. If you cannot confirm the payment, please contact us via this LINE account or by phone. In the case of a double payment, refunds will be issued, but please note that a credit card processing fee of approximately 5% will be deducted. We kindly ask for your understanding and attention to this matter.
CONTACT INFORMATION
▪EROICA JAPAN HEAD OFFICE
▪Address: 2-14-10 Gohongi, Meguro-ku, Tokyo 153-0053
▪Business Hours: 10:00-18:00 (Closed on Mon/Tue)
▪Phone: +81369147070
▪Official Linktree
Official Linktree provides access to Eroica Japan's official routes as well as official Instagram/Facebook for checking. For prompt responses, inquiries viaLINE or Whatsapp are recommended. LINE also delivers the latest event information. Please register.
